Alpha Pro Partners Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

  1. Information About Us

    Alpha Pro Partners Limited a company registered in England under company number 07453719.

    Registered address: 85 Great Portland Street, London, W1W 7LT

    Alpha Pro Consulting DMCC is a company registered in UAE (License no: 305730.)

    Business Address: Jumeirah Bay X2 Tower, 16th Floor, Jumeirah Lake Towers, PO Box 126732, Dubai
    Representative: Shirin Al Akkam
    Email address: [email protected]
    Telephone number: +971 (0) 55 686 4530
    Postal address: Jumeirah Bay X2 Tower, 16th Floor, Jumeirah Lake Towers, PO Box 126732, Dubai

    Alpha Pro Partners Limited is registered, as a Data Controller, with the ICO, with registration number: ZA804497

  2. What Does This Notice Cover?

    This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

  3. What Is Personal Data?

    Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

    Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

    The personal data that we use is set out in Part 5, below.

  4. What Are My Rights?

    Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

    1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
    2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
    3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
    4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.
    5. The right to restrict (i.e. prevent) the processing of your personal data.
    6. The right to object to us using your personal data for a particular purpose or purposes.
    7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
    8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
    9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

    For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

    It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

    Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

    If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.

  5. What Personal Data Do You Collect and How?

    Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children, or data relating to criminal convictions and/or offences.

    Data Collected How We Collect the Data
    Identity Information may include your name, title and date of birth. Data collected by phone, email or by completing the form on our website.
    Personal Contact information including name, home Address, billing address, email address, phone number. Data collected by phone, email or by completing the form on our website.
    Business information including Business name, job title. Data collected by phone, email or by completing the form on our website.
    Financial Data may include payment card details, bank account sort code and number. Data collected by phone, email or by completing the form on our website.
    Transaction Data , may include details about payment between us and services you use. Data collected by phone or email or from website
    Technical Data may include your login data, internet protocol addresses, browser type and version, social media handles, browser plug in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access our site. Data collected by cookies, server logs and similar technologies
    Usage Data, may include information about how you use our website, products and services Data collected by cookies server logs and similar technologies
    Marketing and Communication Data may include your preferences in receiving marketing communications from us and your communication preferences. Data collected by phone, email or by stating your preferences on our website.
  6. How Do You Use My Personal Data?

    Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

    What We Do What Data We Use Our Lawful Basis
    Administering our business.To register you as a new client Business names, director / proprietor & contact details. Consent Contractual.
    Supplying our services to you. Details of type and nature of services to be provided and submitted to potential service providers. Consent Contractual.
    Managing payments for our services. Card or other payment method details as agreed. Contractual.
    Personalising and tailoring our services for you. Business details, nature of business and contact details. Consent, Contractual or legitimate interest if we believe a product or service we provide can benefit your business.
    Communicating with you. Managing and processing your relationship with us and potential service providers Consent, contractual or legitimate interest if we believe a product or service we provide can benefit your business.
    Supplying you with information by email or post that you have opted-in-to (you may opt-out at any time by sending an email to [email protected] Details of service provided. Consent

    With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation (and the Privacy and Electronic Communications (EC Directive) Regulations 2003 for UK Clients), and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

    We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.

    If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

    In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

  7. How Long Will You Keep My Personal Data?

    We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

    Type of Data How Long We Keep It
    Business Information including company or business name which is not in the public domain For successful introductions, details will be kept for six years. For accounts where there has been no activity, retention period will be three years
    Personal Contact information including Name, home address, phone number fax number and email addresses. Details will be kept for six years. For accounts where there has been no activity, retention period will be one month.
    Payment information including Payment card or Bank account details. Any such details will be deleted after processing.
  8. How and Where Do You Store or Transfer My Personal Data?

    We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.

  9. Do You Share My Personal Data?

    We will not share any of your personal data with any third parties for any purposes, subject to the following exception.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

    We may sometimes contract with the following third parties to supply services.

    Recipient Activity Carried Out Sector Location
    Xero Limited Provision of accounting services and cloud based Accounting software information solutions All business sectors UK, Australia, New Zealand

    If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

    If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  10. How Can I Access My Personal Data?

    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

    We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  11. How Do I Contact You?

    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

    Email address: [email protected]
    Telephone number: +971 (0) 55 686 4530
    Postal Address: Jumeirah Bay X2 Tower, 16th Floor, Jumeirah Lake Towers, PO Box 126732, Dubai
  12. Changes to this Privacy Notice

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

    Any changes will be made available on our web site. This Privacy Notice was last updated on 17th November 2020